Refund and Cancellation Policy
Effective Date: July 22, 2026
General OverviewWelcome to Kissy Cassy. As a premium digital marketing agency and a provider of instant-access digital products, we operate under a strict, non-negotiable no-refund and no-cancellation policy. Because our business is entirely digital and we do not sell, manufacture, or ship any physical goods, all transactions completed on our website grant immediate access to proprietary intellectual property or prompt the immediate allocation of our agency's professional resources. By completing a purchase on our platform, you explicitly acknowledge the nature of these digital transactions and unconditionally agree to be bound by this policy.
Digital Products and E-BooksAll sales of our downloadable digital products, including premium e-books, digital guides, and specialized business programs, are strictly final. Because these are intangible digital assets that are instantly delivered and accessible the moment a transaction is approved, there is no physical way for the product to be effectively returned to our inventory. Consequently, we cannot offer refunds, exchanges, or order cancellations for any digital product purchases under any circumstances. We strongly encourage all users to carefully review the detailed product descriptions on our website to ensure the material meets their specific needs before finalizing a payment.
Agency Services and Growth KitsFor our professional digital marketing and branding services, including signature packages like the Business Launch Kit, Hospital Growth Kit, and Meta Ads Demo Pack, all payments are completely non-refundable and non-cancellable. The moment a service package is purchased, our team immediately begins dedicating time, proprietary strategies, and premium digital resources to architect your business growth. Because this highly specialized intellectual and operational labor cannot be reversed, recovered, or returned, we do not accept cancellation requests or issue refunds once payment is made and the initial setup phase has commenced. Your financial commitment permanently secures our immediate dedication to building your digital infrastructure.
Duplicate Payments and ExceptionsThe sole exception to this strict no-refund policy is in the event of a proven technical error resulting in a duplicate payment for the exact same transaction. If your payment method is accidentally charged twice due to a verifiable gateway processing glitch, you must contact us within forty-eight hours of the transaction, providing clear proof of the duplicate charge. Upon strict verification with our financial partners, Please be aware that subjective dissatisfaction with a service outcome, failure to properly implement our strategies, or a simple change of mind do not qualify as valid grounds for a refund or chargeback.
Client Support and AssistanceWhile our financial policies are strict to protect our digital assets and business operations, we are fully committed to ensuring you receive the highest quality of service and the exact deliverables you purchased. If you experience any technical difficulties accessing a downloaded file, or if you require clarification regarding the execution of your active digital marketing services, we ask that you reach out to our team immediately so we can provide a solution. You can contact our support team directly at Kissycassy.inc@gmail.com or by calling +91 95501 97989. You may also visit our headquarters at Court Center, near The Visakhapatnam Co-operative Bank, Ongole – 523001, Andhra Pradesh, India.